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FAQ: UserTesting Recorder Extension

Contributor Support
  • Updated

Before you start your session, we may ask you to install an extension. The UserTesting Recorder Extension allows customers to collect a range of valuable data that makes it easier to understand how you use their digital products and services. 

Learn more about the extension:

Why should I install the extension?

Usertesting uses the data to help customers quickly find the most interesting and useful parts of your recording. We use this data to show customers where you might have experienced an issue or to highlight what parts of the experience you enjoyed.

For example, sharing this data with customers can help them improve web-based experiences like: 

  • Creating a new account
  • Browsing and shopping for products
  • Looking for content on a support web page
  • Using website navigation tools

What information will the extension collect? 

This extension allows customers to gather feedback based on actions like:

  • Where you click on a web page
  • Where you move your cursor across a screen
  • How much time you spend on a certain area of a website
  • The pages you open to find an item or feature on a website
The extension will only collect this data when you're actually taking a test. Review the UserTesting Privacy Policy to find out how we protect your personal information. 

 

Do I have to install the extension?

No, installing the extension is optional. If you don't want to add the extension, you can skip this step and continue to your test. To do this, just click Skip for now. 

 

How do I install the extension?

The instructions for installing the extension will depend on the web browser you're using:

 

Can I uninstall the extension later?

Yes, you can remove the extension after you finish your test. For help, find out how to manage and uninstall extensions on:

 

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