Who do I contact if I need help?

What type of help do you need?

• I need help with my payment
• I have a question or concern about my test (e.g., the instructions are confusing)
• I need technical help with my test (e.g., recording my screen, troubleshooting upload issues, etc.)

I need help with my payment

Unfortunately, we don't manage payments for tests you complete. To get answers to any questions about payments, please contact the person or organization who shared the test link with you. 

I have a question or concern about my test (e.g., the instructions are confusing)

To get more information about your test and what's expected of you, please contact the person or organization who shared the test link with you.

I need technical help with my test (e.g., recording my screen, troubleshooting upload issues, etc.)

• Review all the basics about sharing your feedback.
• Learn how to set up your computer for testing.
• Get your mobile device ready for taking tests. 
• Check out the different types of tests you might take. 
• Find out how to report a problem while recording a test. 

If you can't find the answer to your question(s), you can contact our Support team instead.