What type of help do you need?
I need help with my payment.
Unfortunately, we don't manage payments for tests you complete. To get answers to any questions about payments, please contact the person or organization who shared the test link with you.
I have a question or concern about my test (e.g. the instructions are confusing).
To get more information about your test and what’s expected of you, please contact the person or organization who shared the test link with you.
I need technical help with my test (e.g. recording my screen, troubleshooting upload issues, etc.).
- Review all the basics about sharing your feedback.
- Learn how to set up our recorders.
- Check out the different types of tests you might take.
- Find out what to do if you run into a problem during your test.
If you can't find the answer to your question(s), contact our Support team instead.