I’ve finished my test. Now what?
Requirements
Windows:
Operating system: Windows 7, 8 or 10.
Memory: At least 1 GB of total RAM and 0.5 GB of available RAM.
Free disk space: At least 7 GB of free disk space.
Mac:
Operating system: OS X 10.7 or higher.
Memory: At least 1 GB of total RAM and 0.5 GB of available RAM.
Free disk space: At least 7 GB of free disk space.
Starting a test
Once you accept a test and click “Start Screen Recorder” on your dashboard, our UserTesting Screen Recorder will launch, and you’ll see a Mic Check window. You won’t be able to proceed until the recorder determines that your audio is loud enough. Please be sure to plug in your microphone BEFORE launching the recorder to avoid any errors. Click “Next” on this screen once you pass the Mic Check.
Read through the reminders on the following screen and keep them in mind throughout your test.
Navigating through a test
Once you start recording, the test website will automatically load, and the task instructions will appear in the middle of your screen.
First, you will see the scenario for the test. The scenario is the mindset you should keep in mind throughout the test, and it will help you step into the shoes of the target customer for this test. For example, if the scenario states: “Imagine that you want to buy a holiday sweater for your dog,” do your best to pretend that you are really buying a sweater for your dog, even if you don’t have one.
After you’ve read and understood the scenario, click Next. You’ll be taken to the first task.
The task instructions will provide you with the test instructions and the actions you should complete as you browse the website. Please read each task carefully and make sure you complete the task in its entirety and as requested.
When you’re ready to begin the task, click Start. This will minimize the task instructions so that you can view the customer’s full site.
If you want to keep the task instructions open while testing, check the box next to "Keep Open". Otherwise, the task instructions will minimize when you move your cursor away.
You can also move the task instructions to a different portion of your screen if they are blocking the customer's website. To do this, click and hold the black bar of the task instructions and drag it to the desired position on the screen.
When you have completed the task as requested, click Next on the instructions in the upper-right corner of your screen to proceed to the next task.
Note: Make sure to find a quiet place where you can focus for the duration of your test. If you do get interrupted during a recording, click the pause button on the recorder and resume when you are ready to focus again. It’s helpful to briefly state why you paused when you resume.
Reporting a problem
If you get stuck during a test and either can’t complete a task or aren’t sure what to do next, click the question mark next to the time counter. This will open a window where you’ll be able to choose the problem you’re experiencing. In most cases, another window will open where you’ll be asked to provide a comment regarding the issue you experienced, and you’ll be released from the test. Your problem report will be sent to our Support Team and the customer for the test will also be notified.
If the customer’s website does not automatically open, click the question mark, then navigate to “The website didn’t open”. Copy or click on the URL provided.
I’ve finished my test. Now what?
Once you’ve completed the final task of your test, you will see a task that asks for Any final thoughts? This is an opportunity to recap your thoughts, summarize what you have said, and share any last remarks. Then click Stop Recording to end your recording and start the uploading process.
At this point, you’ll be asked to answer up to 4 written questions about your experience browsing the website.
Once you answer the follow-up questions, you’ll see a screen saying your test has been uploaded successfully. You will be returned to your dashboard at this point.
