Starting a Session
Once you click “Begin Feedback”, you’ll see a short tutorial that shows you how to use our recorder. Click the arrow icon to expand and collapse the task instructions throughout the session.
You can also move the task widget around if it is blocking something on your screen. To do this, click and hold the drag handle to drag it to any corner of your browser window.
After the tutorial, you’ll see a Microphone Check screen. You won’t be able to proceed until the recorder determines that your audio is loud enough. Please be sure to plug in your microphone before starting your session to avoid any errors. Click “Next Step” on this screen once the button becomes active.
Review the final reminders and then click “Start Recording” when you’re ready.
When prompted, select your screen to share. If you are using multiple monitors, make sure you choose the screen with UserTesting open in your browser window.
During a session
Once you start recording, you’ll be taken to a new page, and our recorder will appear in the top right corner of your browser window.
First, you will see the scenario. The scenario is the mindset you should keep in mind throughout the session, and it will help you step into the shoes of the target customer. For example, if the scenario states: “Imagine that you want to buy a holiday sweater for your dog”, do your best to pretend that you are really buying a sweater for your dog, even if you don’t have one.
After you’ve read and understood the scenario, click "Start". You’ll be taken to the first task.
The task instructions in the top right corner will provide you with instructions and the actions you should complete as you proceed. Please read each task carefully and make sure you complete the task in its entirety and as requested.
When you’re ready to begin the task, click “Begin this step”. This will minimize the task instructions so that you can view the full test website.
When you want to see the task instructions again or are ready to move on to the next task, click the arrow icon. When you’re finished with the task, click “Next Step”.
Reporting a problem
If you get stuck and either can’t complete a task or aren’t sure what to do next, click the ( ? ) icon. From the menu that appears, you’ll have the options to report a problem to our Support Team, who will follow up with the person who wrote the task instructions, or just quit the test, which will release you from the session without notifying our team.
Ending a session
When you complete the final task in a session, you’ll be prompted to share any final thoughts or comments before ending the recording. This is a good chance to summarize what you’ve said during the session and share any other feedback you have.
As soon as you click “Stop Recording”, your session will automatically upload and send to the person who requested your feedback. If you don’t want to submit your feedback for any reason, please quit instead of uploading your recording.
Once you stop your recording, you may be presented with up to 4 follow-up written response questions. After answering these, a window will appear to show the progress of your upload. Please keep this window open until you see the message that says it is safe to close.