FAQ: Username

Whether you're just getting started with UserTesting or you're a long-time Contributor, you may have some questions about your username. 

Review these FAQs to get started:

• How is my username used?
• Are there any rules for my username?
• Who will see my username?
• Where can I find my username?
• How do I change my username?

How is my username used?

Your username is the only way our customers can identify you on the UserTesting platform. Customers may save your username to send tests directly to you, so please choose something appropriate. 

Are there any rules for my username?

Yes, we have a few username requirements. Your username:

• Cannot contain more than 4 consecutive letters of your first name
• Cannot contain more than 4 consecutive letters of your last name
• Cannot exactly match your PayPal address
• Must be less than 128 characters

Who will see my username?

Since the customer owns the videos submitted for their test (see section 5.2, Terms of Service), anyone that they choose to share a video with may see the username associated with that video. UserTesting employees also have access to your username.

Where can I find my username?

You can view your username from your dashboard.

• Look up your username on a computer
• Look up your username from the UserTesting mobile app

Look up your username on a computer:

Just log into your UserTesting account, and open the dashboard dropdown menu.

💡Tip: You can find the menu by locating the circle with the first letter of your username in its center.

Look up your username from the UserTesting mobile app: 

Tap the Profile icon from the navigation menu. When you open your profile section, your username will be the first item listed. 

How do I change my username?

Contact our support team here to request a username change.