Live Conversations are one-on-one conversations through an online video-conferencing tool called Zoom. You will speak directly to a customer during these conversations. The customer may ask you to complete a set of tasks, share your screen, or answer questions.
Q1. What are the requirements for a Live Conversation?
- Time. You must have time available to complete a Live Conversation. You’ll need to be available from 15 minutes before your scheduled start time, until the scheduled end time.
- An email address. Information and reminders for the Live Conversation will be sent to you via email. Please check your email regularly.
- Zoom. You’ll need to download and install Zoom before your session. However, you DO NOT need to sign up for an account with Zoom.
- A webcam. Customers may ask you to share your webcam, so you should be prepared to show your face. If you do not want to share your webcam, please do not accept a Live Conversation.
Q2. How long will a Live Conversation take?
A: Live Conversations can be scheduled for 30-, 60-, 90-, or 120-minute time slots. You should see the test length listed when accepting a Live Conversation. Be sure to have an extra 15 minutes available to set up before your scheduled start time.
Q3. When should you arrive for your Live Conversation?
A: You should join your Live Conversation 15 minutes before your test is scheduled to begin. This allows time for troubleshooting and setup. For example, if your Live Conversation is scheduled to begin at 11:00AM, please arrive at 10:45AM.
Once your Live Conversation is confirmed, you'll receive an email. That email contains a reminder that we suggest adding to your calendar.
Q4. How do you join a Live Conversation?
A: To join a desktop Live Conversation, click the "Join Test" button from your dashboard. This button appears 15 minutes before your scheduled start time.
To join a Mobile Live Conversation, tap the "Join Interview" button in your reminder email on your mobile device. This will take you through a tutorial to set up for your mobile interview, and then bring you to a page where you can join the interview.
To learn more about Mobile Live Conversations, click here.
Q5. Can you reschedule your Live Conversation?
There is not currently a way for you to reschedule Live Conversations. However, if the customer asks you to reschedule your Live Conversation via the Messages section, you can provide them with your username so that they can reschedule with you. If you cannot attend your scheduled Live Conversation for any reason, please cancel from your dashboard.
Q6. How can you cancel your Live Conversation?
A: To cancel your Live Conversation, use the "Cancel Interview" link on the banner at the top of your dashboard. If possible, please try to cancel at least 24 hours beforehand so that the customer can find someone else to fill the time slot.
Q7. What if you discover you don’t qualify?
A: If you discover that you don’t qualify for your Live Conversation, please cancel from your dashboard. If you attend a Live Conversation that you do not qualify for, it will be a waste of time for you and the customer. Your payment may also be canceled (if you were originally eligible for payment).
Q8. Who will you talk to when you join?
A: You will speak directly to the customer, but they may have colleagues or researchers join the call to observe as well. They may or may not be online when you join, but be prepared to speak directly to the customer.
Q9. When will we see your webcam during a Live Conversation?
A: Depending on your Zoom settings, your webcam may open as soon as you join the meeting. Be prepared before you join the meeting and make sure you don’t have anything on camera that you don’t want recorded.
To update your settings so that your webcam defaults to “off” when you join a meeting, navigate to the Video tab of your Preferences or Settings and select the check box next to “Turn off my video when joining a meeting”.
Q10. What will we see when you share your screen?
A: Once you share your desktop screen, we will be able to see what is on the monitor that you selected. This may include your desktop, any icons on your desktop, and any programs or files that you have open on your screen.
Please be sure to close or minimize any personal information or windows before sharing your screen. You should not reveal any information during a meeting that you do not want recorded.
Q11. What will we record during the Live Conversation?
Before accepting a Live Conversation session, you must agree to the following screener:'
Your webcam and the conversation taking place will be recorded. If the customer asks, your screen may also be recorded.
Q12. What if the customer doesn’t show up?
A: If the customer doesn’t show up after 10 minutes, please contact support via chat and report a problem.
Q13. How do you end a Live Conversation?
A: To end a Live Conversation, simply leave the meeting. It will upload via Zoom automatically.
Once you complete your Live Conversation, it may take 1 hour or longer to process and upload your video. If you don't see your completed Live Conversation under the "Completed Tests" tab after 2 hours, please contact our support team through our Virtual Assistant