Live Conversation: Desktop Interview

Live Conversations are one-on-one conversations through an online video-conferencing tool called Zoom. You will speak directly to a customer during these conversations. The customer may ask you to complete a set of tasks, share your screen, or answer questions.

If you’ve been invited to join a Live Conversation Mobile Interview, learn more here. 

Step-by-Step: Scheduling a Live Conversation Desktop Interview

First, you’ll see a Live Conversation invitation on your dashboard. Click “Take Screener” to answer any screener questions and make sure you qualify for the test.

In addition to any screeners the customer may ask, you’ll be asked if you are comfortable with sharing your video, voice, screen, and display name. If you are not comfortable sharing these, you should not schedule a Live Conversation.

If you qualify for the test, you will be asked to schedule your Live Conversation by selecting one of the time slots provided by the customer.

You’ll be asked to arrive 15 minutes early, so make sure you have ample time to complete the Live Conversation on that date and time. If you do not see a time that works for you, then select “I’m not available during these times.”

Once you choose a time slot you are confident you will be able to attend, click “Submit Availability.” You will see a confirmation screen with details regarding your test.

Once you return to your dashboard, you will see a reminder banner at the top of the page until it is time to join your test.

You should also receive a confirmation email that lists the details of your Live Conversation. We highly recommend adding these details to your calendar as a reminder for yourself.

Step-by-Step: Joining a Live Conversation Desktop Interview

On the day of your Live Conversation, a “Join Test” button will appear on your dashboard. Join the session 15 minutes before it is scheduled to begin.

When you click “Join Test”, the Zoom application will automatically launch. 

In order to protect your privacy, we ask that you use your first name only or your UserTesting username since the customer (and whomever the customer chooses to share the recording with) will be able to see this.

Unless you have specified otherwise, your webcam will open as soon as you launch Zoom. Be prepared to be on camera. You should also hide any windows or files on your desktop that you don’t want seen in case the customer wants to share your screen.

You’ll also need to select an audio option in order to hear the customer. We recommend using a headset for best results. Click “Join With Computer Audio” at this point. 

The customer may join before or after you join the meeting. Be ready to talk to them and follow their instructions.

If you are asked to share your screen at any point during your meeting, click the green Share Screen icon in the middle of the toolbar at the bottom of the Zoom window, as indicated above.

If you are asked to turn on your camera during your meeting, click the camera icon on the left side of the toolbar at the bottom of the Zoom window, as indicated above.

After your Live Conversation is over, click Leave Meeting in the bottom right and return to your dashboard. 

Your Live Conversation will automatically begin uploading. Please be patient during this process, as the file is very large and may take longer to appear on your “Completed Tests” tab.