Live Conversations are one-on-one conversations through an online video-conferencing tool called Zoom. You will speak directly to a customer during these conversations. For a Live Conversation Mobile Interview, you will speak with the customer via your mobile device. The customer may ask you to complete a set of tasks, share your screen, or answer questions.
To learn how to schedule your Live Conversation Mobile Interview, please review this article.
Downloading the app
Before your scheduled interview, you’ll need to install the necessary app. Search for ZOOM Cloud Meetings in the Google Play store.
Joining the Interview
Fifteen minutes before your interview is scheduled to begin, please use your mobile device to open the reminder email sent from UserTesting. Tap the "Join Interview" link to join your meeting.
You'll be taken to a browser page with details regarding your interview, and a button to Join.
To protect your privacy, make sure to use your UserTesting username or first name only as your display name. The customer will see this name, along with any colleagues the customer chooses to share the recording with.
Once you've joined the meeting, you'll need to choose an audio option. For best results, tap the "Call via Device Audio" option.
The customer may ask you to turn your camera on during the interview. Tap the video icon at the bottom to share your camera.
Sharing your screen
You may be asked to share your phone screen during the meeting. Tap Share at the bottom and choose Screen.
Zoom will ask for permission to share the contents of your screen. This will be recorded, so please close out of any apps or screens you do not wish to share before the interview begins. Select Start Now.
Once you start sharing your screen, the customer will be able to see the activity on your screen, as indicated by this icon in the screenshot below. You can stop sharing by tapping “Stop Share” on the right side of this icon.
When your interview comes to an end, feel free to exit the meeting by tapping “Leave” in the top right corner.
Zoom will automatically save and upload the recording. Since this is a large file, it may take some time to finish processing and uploading.
For additional resources regarding the Zoom Android app, please visit the Zoom Help Center.