What are the system requirements?
How do I know what version of Chrome I’m on?
Where can I install the UserTesting Browser Recorder?
How do I uninstall the UserTesting Browser Recorder?
What if I have multiple monitors?
There’s an upload issue. What should I do?
I’m running into some weird behavior. What should I do?
What happens if I hit 'Stop sharing'?
What are the system requirements?
Windows
- Operating system: Windows 7, 8, 10, or 11
- Memory: At least 1 GB of total RAM and 600MB of available RAM.
- Free disk space: At least 7 GB of free disk space.
- Browser: Chrome (we recommend using the latest version)
Mac
- Operating system: OS X 10.7 or higher
- Memory: At least 1 GB of total RAM and 600MB of available RAM.
- Free disk space: At least 7 GB of free disk space.
- Browser: Chrome (we recommend using the latest version)
How do I know what version of Chrome I’m on?
- Navigate to chrome://help/ in the Google Chrome browser.
- If you’re on an older version of Chrome you can update on that page.
- For more information, you can go here.
Where can I install the UserTesting Browser Recorder?
- When you accept a test that requires the extension, you’ll see a button prompting you to install it and then a system dialogue to add it.
- Find detailed instructions here.
How do I uninstall the UserTesting Browser Recorder?
- Navigate to chrome://extensions in the Google Chrome browser and locate the UserTesting Browser Recorder.
- Click the Remove button to remove the extension.
Which monitor do I select?
- The Browser Recorder works with multiple monitor setups.
- All you need to do is select the screen you’d like to record by scrolling through the options.
- After finding the one you want to record, click "Share".
There’s an upload issue. What should I do?
- Reach out to the Support team and we can investigate why this happened.
- Currently, there is no way to restart an upload.
I’m running into some weird behavior. What should I do?
- Try restarting Chrome first, we find this resolves a lot of issues.
- Try uninstalling the Browser Recorder and installing it again to see if that resolves it. You can install it here.
- If that doesn’t resolve the issue, please provide screenshots of what you’re seeing and any reproducible steps.
- Our Check for Missing Videos button will not work for tests recorded using the Browser Recorder.
What happens if I hit 'Stop sharing’?
- Your video will stop recording and your test will be canceled. You will not complete the test or receive payment.
- Unless you want to quit your test, do not click this button.