FAQ: UserTesting App for Android

Our UserTesting app allows you to view and take tests directly from your Android device. This article will help you get started with taking tests on your Android device and answer many common questions as well.

Q. What are the requirements for running the UserTesting app on Android?
Q. How can I take a test using the UserTesting app for Android?
Q. I got a test on my computer dashboard that says I have to use the UserTesting app to take it.  What does that mean?
Q. How do I navigate between the app and the site being tested while recording?
Q. How do I view previous tasks?
Q. I accidentally exited the test, how do I get back into the app?

Q. What are the requirements for running the UserTesting app on Android?

A.  Our app runs on most Android devices. You must have Android 10.0 or higher, 400MB of free space when you try to take a test, and at least 20% battery life.  To avoid upload problems, we strongly recommend that you connect to a Wi-Fi network when you upload your completed test.  Wi-Fi is faster and more reliable.

Q. How can I take a test using the UserTesting app for Android?

A. Follow these 3 simple steps to download and install the UserTesting app:

1. Install the UserTesting app from the Google Play Store.

2. Log in using your UserTesting credentials.

3. Access tests directly from your mobile device.

The app will default to the "Tests for This Device" view (seen below), which will only show tests you can take on your Android device. You can also view tests for other devices by navigating to the “Tests for Other Device” view.

  Q. I got a test on my computer dashboard that says I have to use the UserTesting app to take it.  What does that mean?

 
Q. How do I navigate between the app and the site being tested while recording?

A. Use the Task Button to navigate between the tasks and the test website or app.  Tap ( - ) to hide the task instructions and view the test website or app.  Tap ( + ) to view the task again.  You can also drag the task button around the screen if it's blocking something that you need to see.

Q. How do I view previous tasks?

A. Tap on the back button on your Android device. This button may be in the user interface of your screen, or it may be directly on your phone.

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Q. I accidentally exited the test, how do I get back into the app?

A. You can return to the test by tapping the blue task button.  This will bring you back to the tasks.  If your test website or app doesn't appear, you'll need to open your web browser or the test app from your apps menu.