We hope that taking tests is an easy and fun way for you to share your thoughts and earn money. However, we understand that sometimes unexpected technical issues or other problems can happen.
Depending on the situation, you should either report a problem to let us know what went wrong or quit the test to clear it from your dashboard and make it available to another contributor.
- When you should report a problem
- When you should quit a test
- How to quit a test or report a problem
- What happens next
When you should report a problem:
It's best to report a problem when there's a major issue with either the recorder or the test that makes it impossible for you to complete the test according to the test instructions.
Review some of the most common reasons why you might need to report a problem:
There are too many tasks to complete within the standard 15-20 minutes, and the customer didn't let you know that you’d be taking a longer test in the screener.
Requests for prohibited personal information
During the test, the customer asks you to provide any prohibited personal information.
The test has a technical issue, and you’re unable to complete many of the tasks. Example: The customer provided a link to open a website, but the web page isn't loading.
The task instructions are impossible to understand.
Example: The instructions are missing or incomplete, or the instructions are too confusing to follow.
NOTE: Please remember to always be honest! We value your input and want you to have a great experience. However, if you're dishonest when you submit problem reports, you risk violating the Contributor Terms of Service.
When you should quit a test:
Other times there may be nothing wrong with the test. The tasks are easy to understand, and you had no problem using the recorder, but you'd like to quit the test anyway.
Review some of the reasons why you might decide to quit a test:
Too many distractions
Your environment becomes too loud or distracting.
Example: People are talking in the background, loud music is playing, or someone is trying to have a conversation with you during your test.
Not qualified to take the test
After starting the test, you find out you’re not a good fit.
Example: In your screener responses, you said that you have an account for a product or service, but when the customer asks you to sign in you realize that you don’t.
Missed tasks or didn't follow the directions
You accidentally worked ahead of the task instructions.
Example: You skipped over an important step, and now you can't go back and complete it.
Unsure about sharing personal details
The test requests other personal information you don’t feel comfortable providing.
No longer interested in the test
You decide you don't want to complete the test or something comes up and you can no longer finish it.
How to quit a test or report a problem:
How you quit your test or report a problem to our team depends on the type of device you’re using.
Learn how to:
- Quit a test or report a problem from a computer
- Quit a test or report a problem from a mobile device
What happens next:
When you report a problem
You'll have the opportunity to include a description of the problem, so please provide as much detail as possible. Also, keep in mind that this description is sent to our Support team and to the customer, so be mindful of what you share.
Reporting a problem will send an automatic notification to our team to let us know there was an issue, and it’ll clear the test from your dashboard.
Your problem reports allow us to better support you and the customer who created the test. It prevents the customer from receiving incomplete results and helps you avoid a canceled payment.
We’ll review the information you shared to find out if the issue was on our end or the customer's end. For problems that we determine aren’t your fault, we'll give you a partial payment for your time and effort.
NOTE: We may withhold payment or change the payment amount, to fit the situation.
When you quit a test
When you quit a test, it will clear from your dashboard so you can browse and accept other tests.