If the UserTesting mobile app freezes or crashes, try these troubleshooting steps:
Force quit and then restart the app
- Bring up the app switcher.
- Swipe through to find the UserTesting app, and then swipe the UserTesting App's preview upward to close it.
- Restart the app from the main screen.
Uninstall and then reinstall the app
- From your home screen, tap and hold the UserTesting App icon until a menu appears. Then tap Delete App.
- Tap Delete, to confirm that you want to delete the app from your phone or tablet.
- Open the App Store and search for UserTesting to download the UserTesting app again.