Tests sometimes require additional processing time on our end after you have uploaded them. Most tests upload and complete processing in 20 minutes or less. The longer the test, the longer it can take. If your test doesn't appear within 1 hour, please contact our Support Team here with the test number.
Note: Your internet connection must be stable to upload successfully. Your internet speed will impact your ability to upload UserTesting videos. We recommend a speed of at least 3mbps.
For more tips on how to increase your chances of a successful upload, read here.