Your privacy is important to us. UserTesting doesn't share your personal information (such as your name and email address) with outside entities, unless you provide us with express permission to share your personal information for a specific purpose. However, your videos are shared with our customers so please do not reveal any personal information during a test.
Do I need to take a test that asks for my personal information?
You can accept or decline any test that becomes available to you. If you choose to complete a test that asks you to enter your name, address, or email address, you can use fake information.
Can I enter fake information?
Yes, you can enter in fake personal information during a test. You can also use a fake mailing address and a free email account (e.g. Hotmail, Gmail, Yahoo) to use just for testing purposes.
If you want to ensure that a mailing address is valid, we suggest lookin up an address for a city office in your area and using that address when testing.
What if I accidentally show my information with Chrome auto-fill? What if my information is automatically filled in?
If you don’t want your Chrome autofill to show during your test, please turn it off before you begin.
To turn off autofill on a computer:
- Open Chrome.
- At the top right, click More ⋮ > Settings.
- At the bottom, click Advanced.
- Under "Passwords and forms," turn off Autofill settings.
To turn off autofill on Android:
- Open the Chrome app
- At the top right, tap More ⋮ > Settings.
- Tap Autofill and payments.
- Turn off Autofill forms.
To turn off autofill on iOS:
- Open the Chrome app.
- At the top right, tap More ⋮ .
- Tap Settings > Autofill forms.
- At the top, tap the slider to the off position.
- To turn Autofill back on, tap the slider back to the on position.
You may also want to save a set of fake information to use on tests, you can read more about how to do that on Google Chrome Help here.
What if a test asks for my real information?
It depends on the information being requested. You should NEVER share sensitive personal information such as:
- Credit card #
- Drivers License #
- Personal financial account or passport numbers
- Account passwords
- Social Security number
- Medical records or treatment documentation/history.
If you accept a test that asks for any of the above information or if you inadvertently display this information while testing, please click or tap "?" or menu button to report a problem. We will follow up with the customer and delete the video.
You may receive a test that requires you to provide less sensitive personal information such as:
- Email address
- Home address
- Phone number
- Email or social media account
- Your face
General medical information is also safe to share (eg diabetes, sleep apnea) as long as you NEVER show your medical records or treatment documentation/history.
You should see a screener question that asks you if you are willing to share this information. It is up to you which tests you choose to accept or decline.
What if a test asks me to purchase something?
You should NEVER purchase something with your own information while testing. If the customer provides fake information to use in the task instructions, please complete the task as instructed. If you are asked to purchase something using your own information during a test, please quit the test and report a problem.
What if I want to delete my account?
You can find instructions regarding how to delete your account here.