Protecting Your Privacy While Testing

Your privacy is important to us.  UserTesting doesn’t sell your personal information and only uses it for legitimate business reasons such as providing you with customer support or sending you rewards for completing a test.  See our privacy policy to learn more.

In order to get the insights they need, customers may ask you to provide personal information including sensitive personal information while taking a test.  Some examples of sensitive personal information are:

• Medical information including treatment or health history
• Racial or ethnic origin
• Political opinions
• Religious or philosophical beliefs

Customers are required to get your consent before asking you to share sensitive personal information (usually via a screener).

You can always accept, decline, or quit any test that becomes available to you, based on your comfort level.  Declining or quitting a test that asks for personal information will not prevent you from being invited to other tests and will not impact your contributor score.

Find answers to commonly-asked questions about protecting your privacy below:

• Am I required to take or complete a test that asks for my personal information?
• Is there information I should never share?
• What if a customer asks me to make a purchase?
• During a test, can I provide fake personal details instead?
• What if I accidentally show my information with Chrome auto-fill? 
• What if I want to delete my account?

Am I required to take or complete a test that asks for my personal information?

No. You can accept, decline, or quit any test that becomes available to you, based on your comfort level. However, please take the time to carefully review any listed screener requirements before you choose to accept a test. 

Is there information I should never share?

Although it is up to you what personal information you decide to share while testing, you should NEVER share prohibited personal information.

Prohibited Personal Information

• Credit card #
• Drivers License #
• Car Loan #
• Personal financial account numbers
• Passport number
• Account passwords
• Social Security number 
• Specific genetic information (e.g., genetic test results)
• Biometric identifiers (e.g., fingerprints, voice prints, iris and retina scans)
• Health plan account or beneficiary numbers

What if a customer asks me to make a purchase?

You should NEVER make a purchase with your own information while testing. If the task instructions include fake financial information for your use, please complete the tasks that require personal information with these fake details. If you are asked to purchase something using your own information during a test, please report a problem.

For more information on how UserTesting uses your information, see our Privacy Policy. If you have any questions, please feel free to contact us.

During a test can I provide fake personal details instead?

If the test did not include a requirement to provide valid personal information, or if you did not agree to provide valid personal information in your responses to the screener questions, then yes, you can provide fake personal information during a test.

Keep in mind this guideline applies only to the disclosure of personal information that is not prohibited. You should NEVER share prohibited personal information with a customer.

You can use a fake mailing address and a free email account (e.g. Hotmail, Gmail, Yahoo) to use just for testing purposes. If you want to ensure that it’s valid, look up a mailing address for a city office in your area and use this address when testing.

What if I accidentally show my information with Chrome auto-fill? 

If you accidentally display your personal information because the Chrome auto-fill feature is activated on your browser, you can quit the test and report a problem. 

In the future, if you don’t want your autofill to show during your test, please turn it off before you begin. 

You may also want to save a set of fake information to use on tests.

To prevent the viewer from seeing you type your passwords on a mobile device, disable keyboard pop-ups on your device.

What if I want to delete my account?

Please follow the instructions we've provided, in order to learn how to delete your account.