Installing
If you’ve been invited to give feedback via an iPhone or iPad, you’ll need to download and use the UserTesting App for iOS to do so.
When you tap the link you’ve been sent, you’ll be taken to an introduction page that shows the requirements for the session. Tap “Get Started” to continue.
On the next screen, enter your email address so that we can identify you and direct you to the correct session once you download our app. Tap “Download the UserTesting App” to continue.
At this point, you’ll be taken to the UserTesting App in the App Store. Tap “Get” to install the app to your device.
Starting a session
After installation, open the UserTesting App and tap through the introductory screens.
When prompted, enter the same email address you did before so that we can direct you to the correct session.
Review the reminders before starting your session. Tap “Continue” when you’re prepared to start.
Next, you’ll see a short tutorial on how to use the task button during the session. Tap the task button to minimize ( - ) and maximize ( + ) the task instructions throughout the session to view the website or test content.
Finally, you’ll see instructions on how to share your screen with UserTesting for the duration of your session. Tap “Start Recording”, select UserTesting in the Screen Recording list, tap the microphone icon so that it turns red, then tap “Start Broadcast”.
After you tap “Start Broadcast”, you’ll see a 3-2-1 countdown. Once the recording icon above the list of apps turns red, your screen is being recorded.
Tap anywhere in the background to view the scenario for your session and complete the tasks asked of you.
Remember to use the task button ( - ) to minimize the task instructions and view the website as needed. To maximize the task instructions, tap the task button ( + ) again.
Reporting a problem
If you get stuck and either can’t complete a task or aren’t sure what to do next, tap the menu icon in the top left of the recorder. From the menu that appears, you’ll have the options to Review Previous Tasks, Report a Problem, or Exit Test.
Reporting a Problem releases you from the session and sends a message to our Support Team, who will then follow up with the person who wrote the task instructions.
Exit Test releases you from the session without notifying our team.
Ending a session
The final screen before you end a session prompts you to provide any final thoughts. This is a good opportunity to summarize what you’ve said throughout the session or offer any other feedback you have.
When you tap “Done”, your session recording will begin uploading immediately. If you don’t want to submit your recording for any reason, please exit the session instead of tapping “Done”.
After you tap “Done”, you’ll see a screen showing the progress of your upload. Once you see the success message that thanks you for your feedback, feel free to tap “Done” and exit the app.
