How do I share recorded feedback on my iOS device?

Let’s get you set up and ready to share your feedback!

Learn how to:

• Download and install the UserTesting app for iOS
• Start the session
• Report a problem or quit the session
• Submit the session recording

Download and install the UserTesting app for iOS

If you’ve been invited to give feedback via an iPhone or iPad, you’ll need to download and use the UserTesting App for iOS.

When you tap the link in the invitation you received, you’ll review a page with more information about your session, like how much time it’ll take to complete and what type of device you should use. 

To download and install the UserTesting iOS app, follow these steps:

1. Tap the Get Started button.
   
   
2. On the next screen, enter your email address so that we can identify you and direct you to the correct session once you download the app. Then tap, Download the UserTesting App, to continue.
   
   
3. The App Store page for the UserTesting App will open. Tap the GET button, to install the app on your device.
   
   

Start the session

Once you’ve installed the UserTesting app on your device, you’ll be ready to begin your session. 

To get started, follow these steps:

1. Open the UserTesting App, and tap through the introductory screens. 
   
   
   
   
2. When you get to the sign-in screen, enter the email address where you received your invitation.
   
   
   
   NOTE: If you’re prompted to enter your password, please close the app then return to the original session link you received, and start again.
   
   
3. Review the reminders before starting your session, and then tap the Continue button when you’re ready to start.
   
   
   
   
   
4. Complete a short tutorial on how to use the task button during the session. Tap the task button to minimize ( - ) and maximize ( + ) the task instructions throughout the session when you need to view the website or test content.
   
   
   
   
5. Review the instructions on how to share your screen during your session. To start recording your screen, tap the Start Recording button. Then select UserTesting in the Screen Recording list, tap the microphone icon so it turns red, and then tap Start Broadcast.
   
   
   
   
6. Wait for the countdown to finish. Once the recording icon above the list of apps turns red, your screen is being recorded.
   
   
   
   
7. Tap anywhere in the background to view the scenario for your session and start completing the tasks asked of you.
   
   
   
   
8. Remember to use the task button ( - ) to minimize the task instructions and view the website, as needed. To maximize the task instructions, tap the task button ( + ) again.
   
   

Report a problem or quit the session

If you get stuck and either can’t complete a task or aren’t sure what to do next, you can tap the menu icon on the recorder to get help. 

From the menu, you’ll have the option to: 

• Report a problem
• Quit or exit the session

Report a problem

Reporting a problem releases you from the session and sends a message to our Support Team, who will then follow up with the person who created the session. 

Quit or exit the session

When you exit or quit the test, you’re released from the session without notifying our team.

Submit the session recording

Before you send your recording, you’ll have the chance to provide any final thoughts. This is a good opportunity to summarize your ideas or offer any other feedback you have. 

When you tap the Done button, your session recording will begin uploading immediately. If you don’t want to submit your recording for any reason, please exit the session instead of tapping this button.

Wait for your recording to finish uploading, and then tap Done to exit the app.