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How to set up the desktop recorder

Contributor Support
  • Updated

Make sure you're ready to give feedback, by reviewing the minimum system requirements for the recorder. In this article, you can also learn how to allow the recorder to capture your screen and access your microphone and camera. 

System Requirements

Setup Instructions

Minimum System Requirements:

Windows

  • Operating system: Windows 7, 8, 10, or 11
  • Browser: Chrome, Firefox, Edge (current version and previous version)
  • Upload speed: A least 3.0 Mbps (5.0 Mbps recommended)
  • Maximum screen resolution: 1920x1080
  • Screen ratio: 16:9

Mac

  • Operating system: OS X 10.15 or higher
  • Browser:
    • Chrome, Firefox, Edge (current version and previous version)
    • Safari: Version 14.0-15.3 only
      📌 We're currently unable to support Safari 15.4.
    • Upload speed: At least 3.0 Mbps (5.0 Mbps recommended)
    • Maximum screen resolution: 1920x1080
    • Screen ratio: 16:9
    📌 Unfortunately, we don't currently support Chromebooks. To get started, try another device that meets the requirements above.

    Setup Instructions

    To set up the desktop recorder, watch this video or follow the instructions below:

    The Quick setup screens will guide you through the process of turning on the required permissions:

    1. On this screen, click the Share access button at the bottom right.

    Seamless_Recorder_Share_Access_Screen.png

    2. If you see a prompt requesting access to your computer’s microphone and camera, click Allow.

    Seamless_Recorder_Allow_Prompt.png

    3. On the next page you’ll need to select the screen you’d like to share. Make sure you’re viewing the screen options under the tab titled, "Your Entire Screen." Then click the image of your screen. Once you’ve selected your screen, click the Share button.

    Seamless_Recorder_Jan22_Share_Screen.gif

    📌 Make sure you've selected your entire screen. If you’re using more than one monitor, you should select the screen where you’ll be completing your test.

    4. Review the screen you selected in the previous step. Confirm your selection is correct and that you can see the entire screen.

    Seamless_Recorder_JAN22_Confirm_Screen.png

    If you’ve selected the wrong screen or realize you can’t see your entire screen, click on the Reset sharing button. Otherwise, click Next.

    📌 Mac users: After sharing your screen, you’ll need to allow some extra permissions before you can continue. 

    5. (OPTIONAL) If a customer invites you to complete a Face Recording test, you’ll need to set up your camera. Use the drop-down menu to select your input device (such as your built-in webcam or an external webcam).
    Seamless_Recorder_Camera_Check_Jan22.png

    📌 Mac users: You may need to turn on some extra permissions before you can continue with this step. 

    6. Complete the microphone check by reading the sentence aloud. This will ensure we can hear your feedback loudly and clearly. If you’re using an external microphone, make sure it’s plugged in to avoid any errors.

    Seamless_Recorder_Mic_Check_JAN22.png

    7. Click Next to finish the recorder setup. Following setup, you'll see screens to guide you through “How to give feedback via computer.”

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