FAQ: Getting Started – Guest Contributor Support Center

Welcome!

If you're here, you've received an invitation to share your feedback. Watch this video to learn more about UserTesting and how you can provide your unique perspective to help improve products, services, and experiences designed for people like you.

Still have questions? Review our FAQs below:

What is UserTesting?
What kind of device do I need?
Do I need to install anything before I start my session?
How do I complete my session?
How can I get help?
How will I be paid?
What are UserTesting's Terms of Service?

What is UserTesting?

UserTesting helps brands gather feedback from people like you to build better products and experiences.

If you've been invited to participate, you might record your device screen and microphone audio while you complete a set of tasks and think your thoughts out loud. Sharing your screen and audio helps decision-makers see and hear your struggles and successes as you do things like test a website navigation menu or try out a new app feature. Other times, you might simply answer survey questions about your experiences and opinions.

At UserTesting, we refer to this process of sharing your ideas as completing a session or test. Although you may be asked to complete one of these tests, the most important thing to remember is there are no right or wrong answers. As long as you share honest feedback, you’ll do great!

What kind of device do I need?

You can use a desktop or mobile device.

To participate in studies using one of our recorders, please make sure your device meets our minimum system requirements:

For Windows computers:

Operating system: Windows 7, 8, 10, or 11
Browser: Chrome, Firefox, Edge (current version and previous version)
Upload speed: At least 3.0 Mbps
Maximum screen resolution: 1920x1080
Screen ratio: 16:9

For Mac computers:

Operating system: OS X 10.15 or higher
Browser:
- Chrome, Firefox, Edge (current version and previous version)
- Safari: Versions 14.0-15.3 only
  
  We're currently unable to support Safari 15.4.
Upload speed: At least 3.0 Mbps
Maximum screen resolution: 1920x1080 (recommended)
Screen ratio: 16:9 (recommended)

For iOS devices:

Operating system: Two latest versions
Memory: At least 400MB of available space on your device
Battery level: At least 20%

For Android devices:

Operating system: Android OS 10.0 or higher
Memory: At least 400MB of available space on your device
Battery level: At least 20%

We're currently unable to support Chromebooks, and we don't recommend using Xiaomi devices with the UserTesting App for Android. You can try another device that meets our requirements instead.

Do I need to install anything before I start my test?

You’re not required to install any software, but the person launching your test may request that you install our Recorder Extension.

How do I complete my test?

How you complete your test will depend on the type of test and the device you use.

Learn how to:

How can I get help?

If you have questions about payments or you'd like more information about your test, please contact the person or organization who shared the test link with you.

For help with other issues, please review the article, Who do I contact if I need help?

How will I be paid?

If the person who invited you to take the test offered payment in exchange for your feedback, you’ll need to contact them to find out more information.

Because we don’t manage payments through our platform, we’re unable to answer any questions about compensation.

What are UserTesting's Terms of Service?

You can review our Terms of Service anytime.