FAQ: Seamless Desktop Recorder

Review this article for an introduction to the Seamless Desktop Recorder.

• What is the Seamless Desktop Recorder?
• Do I have to install anything before I start my test?
• What are the system requirements? 

What is the Seamless Desktop Recorder?

The Seamless Desktop Recorder is UserTesting’s latest recorder. Currently, you'll only see this recorder if you complete a session on any supported web browser other than Google Chrome (Firefox, Microsoft Edge, Safari). 

It’s a simple-to-use recorder that doesn’t require adding an extension to your web browser or downloading any software. Unlike the Usertesting Browser Recorder, your task instructions won’t appear on-screen in a moveable task widget.

Instead, when you start your test, you’ll see your task instructions on a web page. To complete the test, you’ll need to keep this page open.

Any content a customer asks you to navigate during a test (a website, prototype, etc.) will open in a new tab. You’ll switch between the task instructions in the first tab and this test content in the second tab throughout your test. 

Do I have to install anything before I start my test?

No, you don’t need to install any software or browser extensions! Once you’ve completed the Quick Setup steps, you’ll be ready to start your test.

What are the system requirements?

Windows

• Operating system: Windows 7, 8, 10, or 11
• Browser: Firefox, Edge (current and previous version)
• Upload speed: At least 3.0 Mbps
• Maximum screen resolution: 1920x1080
• Screen ratio: 16:9

Mac

• Operating system: OS X 10.15 or higher
• Browser:
  • Firefox, Edge (current and previous version)
  • Safari: Versions 14.0-15.3 only
    
    We’re currently unable to support Safari 15.4.
  • Upload speed: At least 3.0 Mbps
  • Maximum screen resolution: 1920x1080
  • Screen ratio: 16:9