Before you start a test for the first time, you have to allow the Seamless Desktop Recorder to access your microphone and camera.
You may have accidentally blocked this access during set-up. Review this article to learn how to reset these permissions so you can continue with your test.
How to reset permissions in Firefox
- Click the hamburger icon in the top-right of the browser page, then navigate to Preferences.
- Navigate to the Privacy & Security section in the left-hand column, then click the Settings button next to the permission (Camera or Microphone) you need to reset.
- In the window that pops up, click the dropdown menu next to UserTesting and change the selection to Allow. Click Save Changes in the bottom-right when you're done.