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  1. Participant Support
  2. Troubleshooting

Troubleshooting

Follow these steps if you run into an issue.

Before a test

  • I received an email about a new test. Why can't I find it on my dashboard?
  • How do I decline a test?
  • Why did I receive an email saying that “it has been more than 15 minutes” since I accepted a test?

During a test

  • How do I report a problem with a test?
  • Why did the task instructions disappear during the test?
  • What do I do if the UserTesting iOS app crashes?
  • What do I do if the UserTesting Android app crashes?

After a test

  • Can I get back into a test I was just taking?
  • FAQ: Upload Issues
  • Why don't I see my recent test in the Completed Tests tab?
  • How do I check for missing videos?

Audio

  • How do I test my microphone?
  • How do I resolve audio issues?

Contact support

  • I need help. What are my options?
Participant Support