Troubleshooting

Before a test

• I received an email about a new test. Why can't I find it on my dashboard?
• How do I decline a test?
• Why did I receive an email saying that “it has been more than 15 minutes” since I accepted a test?

During a test

• How do I report a problem with a test?
• Why did the task instructions disappear during the test?
• What do I do if the UserTesting iOS app crashes?
• What do I do if the UserTesting Android app crashes?

After a test

• Can I get back into a test I was just taking?
• FAQ: Upload Issues
• Why don't I see my recent test in the Completed Tests tab?
• How do I check for missing videos?

Audio

• How do I test my microphone?
• How do I resolve audio issues?

Contact support

• I need help. What are my options?