Custom Network Support
Follow these steps if you run into an issue.
Before a test
I received an email about a new test. Why can't I find it on my dashboard?
How do I decline a test?
Why did I receive an email saying that “it has been more than 15 minutes” since I accepted a test?
During a test
How do I report a problem with a test?
Why did the task instructions disappear during the test?
What do I do if the UserTesting iOS App crashes?
What do I do if the UserTesting Android App crashes?
After a test
FAQ: Upload Issues
Can I get back into a test I was just taking?
Why don't I see my recent test in the "Completed Tests" tab?
How do I test my microphone?
How do I resolve audio issues?