Skip to main content
Guest Contributor Support Center Help Center home page Guest Contributor Support Center
  • Contact us
  • Sign in
  • Sign in
  • Submit a request
  1. Guest Contributor Support Center
  2. Troubleshooting

Troubleshooting

Follow these steps if you run into an issue.

Before a test

  • I can't record my screen on my Mac. What should I do?
  • How do I unmute my microphone and reshare my screen in Safari?
  • How do I unmute my microphone and reshare my screen in Firefox?
  • How do I unmute my microphone and reshare my screen in Microsoft Edge?
  • I received an email about a new test. Why can't I find it on my dashboard?
  • How do I decline a test?
See all 7 articles

During a test

  • When should I report a problem while recording?
  • How do I quit a test or report a problem on a computer?
  • How do I quit a test or report a problem on a mobile device?
  • Why did the task instructions disappear during the test?
  • What do I do if the UserTesting iOS app crashes?
  • What do I do if the UserTesting Android app crashes?

After a test

  • FAQ: Upload Issues
  • What happens if I accidentally submit my test?
  • Can I get back into a test I was just taking?
  • Why don't I see my recent test under the Test history tab?

Audio

  • How do I test my microphone?
  • How to resolve audio issues
Guest Contributor Support Center
Deutsch Español Français (France)