Troubleshooting

Before a test

• I can't record my screen on my Mac. What should I do?
• How do I unmute my microphone and reshare my screen in Safari?
• How do I unmute my microphone and reshare my screen in Firefox?
• How do I unmute my microphone and reshare my screen in Microsoft Edge?
• I received an email about a new test. Why can't I find it on my dashboard?
• How do I decline a test?

See all 7 articles

During a test

• When should I report a problem while recording?
• How do I quit a test or report a problem on a computer?
• How do I quit a test or report a problem on a mobile device?
• Why did the task instructions disappear during the test?
• What do I do if the UserTesting iOS app crashes?
• What do I do if the UserTesting Android app crashes?

After a test

• FAQ: Upload Issues
• What happens if I accidentally submit my test?
• Can I get back into a test I was just taking?
• Why don't I see my recent test under the Test history tab?

Audio

• How do I test my microphone?
• How to resolve audio issues