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  1. Custom Network Support
  2. Troubleshooting

Troubleshooting

Follow these steps if you run into an issue.

Before a test

  • I can't record my screen. What should I do?
  • I received an email about a new test. Why can't I find it on my dashboard?
  • How do I decline a test?
  • Why did I receive an email saying that “it has been more than 15 minutes” since I accepted a test?

During a test

  • When should I report a problem while recording?
  • Why did the task instructions disappear during the test?
  • What do I do if the UserTesting iOS App crashes?
  • What do I do if the UserTesting Android App crashes?

After a test

  • FAQ: Upload Issues
  • Can I get back into a test I was just taking?
  • Why don't I see my recent test in the "Completed Tests" tab?

Audio

  • How do I test my microphone?
  • How to resolve audio issues
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