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If you've been invited to share your feedback but you don't have a UserTesting account, start here!

Getting started

FAQ: Getting Started
Privacy Guide

Testing tools

Set up the desktop recorder
FAQ: UserTesting Recorder Extension
How do I install the UserTesting Recorder Extension on Google Chrome?
How do I install the UserTesting Recorder Extension on Safari?
How do I install the UserTesting Recorder Extension on Firefox?
Allow the macOS screen recording and microphone permissions

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Test types

FAQ: Face Recording
How to participate in a desktop Live Conversation
How to participate in a mobile Live Conversation
How to complete a card sort on the UserTesting mobile app

Troubleshooting

Who do I contact if I need help?
When should I report a problem while recording?
How do I quit a test or report a problem on a computer?
How do I quit a test or report a problem on a mobile device?
Screen recorder troubleshooting tips
Fix macOS screen recording issues

Guest Contributor Support Center

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